Unfortunately, breakdowns in healthcare processes and communication are all too frequent. Patients themselves can contribute to these breakdowns when they don’t understand—or don’t admit they don’t understand—the instructions they’ve received, when they don’t follow recommendations and, in some cases, when they fail to show up for scheduled appointments, tests and even procedures.
As one doctor – Kurian Thott, MD, an ob-gyn in Stafford, Virginia, told Reader’s Digest:
"It’s not making a mistake in the operating room; it’s the noncompliant patients. When patients don’t do what we tell them, bad things can happen."
Another insight revealed through this Reader’s Digest round-up: "Patients get really detail-oriented about a surgery technique but forget to focus on basics like pre-op and post-op instructions."
We know that surgery success is a continuum that starts well before the surgery is scheduled and extends days, weeks or even months after the procedure is done. Managing all of the moving parts along this continuum, without automation or technology, is challenging to say the least. Unless we’re capturing and documenting every step along the way, every instruction, every patient question and every provider response—and offering the opportunity for both providers and patients to have access to these instructions and responses—too many key inputs can be missed.
Automation can help to avoid or minimize many of these risks. We’ve found that technology can be used to improve care, decision-making and profitability. Through automation, patients, providers and healthcare organizations can benefit in innumerable ways.
• Patients can save time, reduce unnecessary visits, have access to their care team from wherever they are, and track their progress over time.
• Providers save time and increase comprehension in patient education, ensure consistent and well-documented communication, and improve patient satisfaction.
• Healthcare organizations can cut costs, increase patient satisfaction and loyalty, gain insights into risk factors and reduce LOS and readmission costs.
Communication—between providers and patients, and between the care team, is essential to drive down costs, drive down readmissions, increase safety and improve positive outcomes. “When data is not properly organized around the patient, clinicians, administrator and family, fractures in overall communication and care occur which leads to higher risks, higher costs and diminished, or poor, outcomes,” said Rick Holbrook, CEO at ViiMed. “Our vision is to reduce these complexities through a platform that provides a multi-venue, multi-discipline and multi-disease management process to manage workflows and communication.”